Welcome to the Evans & Sutherland Customer Support website. From here you will be able to submit and track service requests.

Note for All Portal Users

We will transition to a new portal experience soon. Please note these important transition dates:

• July 7, 2025 at Noon U.S. Mountain Time (UTC -6): Current Portal Closes—The portal must be taken offline in order to move ticket data to the new system. For a few days, resources such as software downloads, the webinar archive, and help tickets will not be available. If an urgent situation arises while the portal is unavailable, please call our help line at 800-327-5707 (toll-free from North America) or +1-801-488-2219 (Worldwide).
• July 9, 2025 at Noon U.S. Mountain Time (UTC -6): New Portal Opens—As of July 9, the home for Digistar Service & Support will be partners.cosm.com. You can also find this page by visiting es.com and clicking “Support” in the top right of the page. See below for login instructions.

You should receive additional details via a Service & Support email Bulletin on or about June 30, 2025.

Need an Account?

The form below will be used by Cosm to create an account for you.

Digistar users may request an account by using our contact form. For prompt assistance, please remember to use your official work email address and select the "service" checkbox on the contact form.

The above information and subsequent forms will be stored internally, allowing you to return at a later date. Your password is encrypted, and details are available only to internal employees necessary to fulfill your request. For further information, view our Support Site Privacy Statement.